CPS Engagement Manager

Joining Collibra’s CPS Engagement team

At Collibra Public Sector (CPS), our Professional Services team relies on Federal Engagement Managers to oversee the delivery of customer expectations for the services we sell, working directly with customer key projects leaders and executive stakeholders throughout the entire customer journey.

They work closely with customers at various stages of their data maturity journey, from adoption to expansion to renewal. The Federal Engagement Manager acts as a customer champion in managing the installation, configuration and implementation of purchased products and technologies.

They partner with clients to ensure they quickly understand product functionality and are able to optimize benefits and accelerate time to value. This is an exciting opportunity to work with large enterprises across the Federal business to support their roadmap and data programs with Collibra.

CPS Engagement Managera at Collibra are responsible for

Client management and communication

Manage services delivery across a portfolio of diverse customers / accounts.

Work with clients to manage the installation, configuration and implementation of purchased products and technologies.

Partner with clients to ensure they quickly understand product functionality and are able to optimize benefits and accelerate time to value.

Ensure clients have the process, technical and expert advice required in the early stages of product implementation.

Lead federal customer engagements ensuring mission-aligned consulting services are delivered that adhere to CPS’s delivery models, engagement processes, methodologies, and artifacts, while ensuring compliance with applicable government regulations and security standards (e.g., FedRAMP, FISMA, GovCloud).

Build relationships with senior level customer stakeholders, partners, and service integrators, ensuring a successful implementation

Successfully correlate Collibra product features to the customers' use case/s.

Work with customer stakeholders to help clarify business objectives and develop solutions through the application of Collibra's products, technologies, and services.

Planning and project management

Develop project plans based on the CPS Account Plan and on customers Initiatives and Use cases.

Assist the customer by understanding their particular concerns and challenges.

Assist the Solution Architect with the customer solution during the initial requirements gathering and work with the customer to suggest further functionality.

Provide federal agencies with tailored data governance strategies that incorporate best practices, enable knowledge transfer, and drive measurable business and mission outcomes.

Understand and effectively articulate, delivering required documented status updates, to customer and CPS stakeholders the project status throughout the services engagement.

Communicate implementation escalations, risk, issue management, and change management, on a weekly basis both within Colibra and to the Service Manager for the project.

Identify and drive value and measurable outcomes as part of an implementation project.

Advocacy and business alignment

Serve as a trusted advisor and liaison between relevant internal stakeholders including Sales, Support, and the customer, driving activities required for service delivery.

Partner cross-functionally with Sales, Customer Engineering, Product, Support, and Executive teams to ensure alignment with customer priorities.

Understand the basics surrounding Collibra Platform, operating model, workflow, and integration capabilities.

Assist with the successful onboarding of new team members.

Provide product, solution, and process advisory in support of other team members.

Coach project team members during the course of service delivery.

Work with company leadership to define and continuously improve engagement and delivery processes across the services delivery organization.

Adoption and expansion identification

Identify opportunities to expand Collibra’s footprint by aligning product capabilities with customer initiatives.

Contribute to the growth of Collibra Public Sector’s services and licensing business through account expansion, strategic planning, and customer advocacy.

Help customers understand how additional technologies/features may increase value added.

You have

Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.

5+ years experience managing services projects in support of U.S. federal agencies

Knowledge in the areas of Data Governance, Data Management or Data Quality.

Hold an active security clearance (Secret/TS/TS-SCI)

Knowledgeable of at least least two or three of the following: data management processes, including data governance, data stewardship, master data management, data cataloging, and business rules management

An understanding of the leading PaaS providers, Data Lakes, Databases, and Integration platforms commonly adopted by federal agencies.

Experience with AWS/Azure, Kubernetes, infrastructure and platform.

An understanding of APIs via Java, Python, or similar scripting language for custom software implementations in Enterprise Linux or Unix environments.

An understanding of data warehousing, ETL, data integration.

You are

An effective communicator across business and technical stakeholders and able to tailor to different audiences.

Extremely organized with a high attention to detail.

Always customer-focused and personally hold yourself accountable for the customer’s success.

Self-starting and interested in learning new software.

Able to lead Senior Level project update, value assessment or business review meetings.

Measures of success

Within the first 30 days of employment, be able to

Present the services offering to your manager understanding the different deliverables and the value provided.

Present the Customer Journey framework to your manager understanding the different phases and roles and responsibilities within each phase.

Clearily understand the roles and responsibilities of all delivery personnel including an Engagement Manager, Solution Architect, Account Program Manager, Premium Support Engineer, Sales Engineer and Account Executive.

Work with the account team to build project plans aligned to each assigned account.

Within the first 60 days of employment

Navigate Salesforce including accounts, projects, and utilization.

Identify customers at Risk and build a plan to remediate.

Identify process gaps and inefficiencies within the services organization.

Advise Sales on proposed services engagements.

Build and present delivery plans for each assigned account related to the project plan.

Within the first 90 days of employment be able to

Build playbooks to address process gaps and inefficiencies within the services organization.

Execute remediation plan for customers at risk collaborating with the sales, support, and technical teams.

Understand and convey to customers how Collibra's suite product capabilities and the projects being delivered provide value to customers.