Senior Consultant - Veeva QualityOne

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Japan is seeking a Senior Consultant to initiate and grow the Professional Services team for QualityOne Japan. The ideal candidate will have experience of Quality Management Systems and a knowledge of Quality business processes within regulated industries such as Consumer Products, F&B, Cosmetics, Chemicals or Life Sciences.

As a Senior Consultant, you will utilise your industry knowledge and expertise to lead our project teams (internal and external) through successful implementations of our Vault Quality solution.

You will be contributing firsthand towards transforming the way our customers collect, maintain, and distribute business critical processes and documentation.

You will be encouraged to share your ideas and to work with other Veeva team members to innovate and refine our internal processes, collaborate with our Product Development team, and enhance our delivery model to meet the ever-changing needs of our customers and their industries.

In addition to the above service delivery role in order to meet rapid demand for service delivery, the Senior Consultant will support the QualityOne Vice President to investigate and establish external service partner relationships to develop a hybrid service delivery model.

Expectation of working with others based in the Tokyo or Osaka office at least 3 days/week.

What You’ll Do

Lead implementation projects for QualityOne customers, focused on Vault Quality applications

Conduct workshops, gather functional and technical requirements, design, configure and validate Vault solutions

Be responsible for project management activities such as timeline and resource planning, leading cross-functional teams, and budget tracking & forecasting

Manage communication between the project team, customer, partners and internal stakeholders

Lead or contribute training sessions for customer teams once the solution is validated (typically train-the-trainer model)

Work closely with customers’ business and IT stakeholders to design a solution that adheres to industry best practices and aligns to customer needs

Mentor project team members and junior consultants across the global Professional Services organization

Occasionally, contributes to customer presentations and statement of works to support our Services sales activities

Ensure customer success from the beginning to the end of the engagement

Continue to expand and develop industry knowledge to enhance our delivery model to meet the changing business needs of Veeva and our customers

Provide insight and recommendations to improve our technology and work closely with our Product team to ensure the best solutions for our customers

Support QualityOne Vice President to investigate and establish external service partner relationships to develop a hybrid service delivery model

Requirements

10+ years in Professional IT Services consulting experience including leading projects

Experience working with Quality processes in a regulated industry

Experience in fit & gap analysis, project planning/management, configuration / architecture of Enterprise Software (TrackWise, MasterControl, SAP, ServiceNow, Workday, MES or CTMS etc.)

Driven and proactive professional with the capability to define and influence their own position, our solutions, and implementation strategies in a rapidly expanding setting

Strong project management and delivery skills

Native Japanese and Business English

Flexibility to travel

Based in Tokyo or Osaka and have the legal right to work

Team player, able to handle accountability and direction

BA or BS Degree

Nice to Have

Direct experience with Veeva Cloud applications

SaaS/Cloud implementation or Integrations with 3rd party and consulting experience, particularly in the Quality domain

Experience with Pre-Sales activities

Perks & Benefits

Strong competitive compensation including equity plan, perks and benefits

Flexible PTO

Health and Wellness programs