Field Service Engineer II - EDM

### Your tasks ###

* Perform the installation of machines and associated products and equipment such as an electrical transformer, chiller, fire extinguisher, etc.

* Perform preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.

* Analyze and resolve application problems of limited complexity.

* Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.

* Resolve problems by analyzing the result of test cuts especially prepared for this purpose.

* Provide assistance or oversee the installation of equipment or a machine of a less experienced Field Service Engineer.

* Assist a more experienced Field Service Engineer when performing an on-site audit of a machine or related equipment.

* Troubleshoot service and repair on equipment and machines where no previous training has been received.

* Conduct training for both team members and customers on safe operations and preventative maintenance of the machines and related equipment.

* Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

* Accurately complete all reports in a timely manner as per the service department procedures.

* Adhere to the Service Department Code of Conduct Guidelines.

* Maintain daily (at a minimum) contact with the Customer Support Center (CSC) and Regional Service Manager (RSM).

* Complete additional tasks as requested by the EDM Supervisor or EDM Manager.

### Your profile ###

* Associate-s Degree in mechanical and/or electrical engineering from a University or Technical College; over 6 years- experience with a similar manufacturing or machine tool company; or and equivalent combination of education and experience. Experience with the use of test equipment and EDM and/or Milling machines.

* Knowledge and experience with Microsoft Office Systems, Outlook, Excel, Power Point, and Microsoft Word. Knowledge of Power BI is required. Knowledge of Great Plains or similar software programs is helpful.

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