Marketplace Logistics Specialist

About Addi

We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly and grow together. Today, we serve over 3.6 million customers and partner with more than 55,000 merchants, making Addi Colombia’s fastest-growing marketplace.

With a state-of-the-art, technology-first approach, we provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing), bridging the financial gap for millions and redefining how people experience financial freedom.

As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day.

About the Role

This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading.

What’s the mission you’ll drive

Own the day-to-day execution of LBA's logistics operation, monitoring the live order pipeline, resolving carrier exceptions, and driving ally onboarding to sustain OTIF and seller OTD as the operation scales toward 1,000+ sellers and 120,000 orders/month, ensuring every customer delivery promise is kept and every new seller goes live ready to perform..

What you will do

Sustain OTIF ≥95% and seller OTD ≥98% by implementing a structured daily pipeline monitoring routine — tracking open, overdue, and aging orders, assigning a single owner and resolution date to each at-risk shipment — measured weekly against target from month one.

Reduce open exception aging by 40% by rolling out a carrier exception management SOP (24h / 48h / 5-day resolution tiers per exception type) with CX coordination for customer communications, measured as % of exceptions closed within SLA by Q3.

Recover ≥90% of eligible carrier billing discrepancies by running weekly reconciliations — cross-checking labels vs. orders vs. invoiced charges, flagging billed-weight errors and duplicate charges — reducing cost leakage per shipment by Q3.

Onboard 30+ new seller allies into LBA by owning a standardized end-to-end onboarding checklist (configuration, carrier mapping, SLA setup, pilot orders, go-live validation), reducing average time-to-live per seller by 25% vs. current baseline by Q4.

Achieve zero unplanned SLA breaches during peak events (Cyber Days, Hot Sale, Black Friday) by activating pre-agreed contingency playbooks with reinforced monitoring, carrier readiness checks, and seller capacity alerts at least 4 weeks before each peak period.

Deliver a daily operations dashboard trusted by the team by building and maintaining a live control panel (prior-day volume, OTIF daily/WoW/MTD, open exceptions and aging, seller OTD traffic light) with <2% data errors, used by leadership as the source of truth within 60 days of joining.

What we’re looking for

Proven experience owning last-mile or marketplace logistics operations

3–5 years in logistics, supply chain, or last-mile operations in e-commerce, marketplace, retail, or 3PL/carrier environments in Colombia

Has personally owned operational KPIs (OTIF, OTD, exception rates, cost per shipment) — not just reported them to someone else

Professional degree in Industrial Engineering, Business Administration, Logistics, or a related field

Demonstrated track record of carrier management and exception resolution

Hands-on experience coordinating carriers (Coordinadora, Servientrega, TCC, or similar) on pickups, SLAs, and delivery exceptions

Can describe a real exception (loss, absent recipient, address error) they managed end-to-end: how they escalated, who they coordinated with, and how it was resolved

Knows how to hold a carrier accountable with data while keeping the relationship functional

Has solid expertise in data-based root cause analysis

Advanced Excel or Google Sheets; comfortable pulling and cross-checking large order datasets

Separates symptom from cause: can decompose an OTIF drop into its correct components (seller, carrier, buyer, tech, external) and act on the right one

SQL, Databricks, or Looker experience is a strong plus

Track record of rigorous operational reporting and reconciliation

Experience running freight reconciliations — cross-checking labels, pickups, and invoiced charges

Has caught and recovered billing discrepancies (billed-weight errors, duplicate charges) in a structured, documented way

Produces operational summaries that are concise, accurate, and trusted by stakeholders without requiring cleanup

Demonstrates ability to coordinate across sellers, carriers, CX, and finance

Self-starter who takes an issue from alert to resolution with one owner and a date, without being chased

Can hold external partners (sellers, carriers) accountable with data while keeping relationships healthy

Clear, structured communicator: weekly seller feedback, escalation emails, and ops summaries with no noise

Experienced in partner or seller onboarding in an operational context

Has managed onboarding of external partners into an operational workflow (configuration, training, testing, go-live)

Builds structured checklists and tracks progress against a go-live date with clear ownership at each step

Experience onboarding in marketplace logistics is a strong plus

Proven adaptability in early-stage, fast-scaling operations

Has worked in environments where processes were still being defined — joins, finds gaps, and builds structure rather than waiting for documentation

Comfortable with daily standups, weekly reviews, and shifting priorities without losing sight of core KPIs

Willingness to actively leverage AI tools (LLMs, automated workflows) to accelerate reporting, root-cause analysis, and operational tasks

Why join us?

Work on a problem that truly matters – We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services.

Be part of something big from the ground up – This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won’t just be an employee—you’ll be an owner

Unparalleled growth opportunity – The market we’re tackling is massive, and we’re growing faster than almost any fintech lender at our stage. If you’re looking for a high-impact role in a company that’s scaling fast, this is it.