IT Specialist (PLCYPLN)

The Gallery's Digital Solutions division (TDS) reports to the Gallery's Treasurer and provides IT solutions, services and innovation.

The Digital Solutions division is led by the Chief Information Officer (CIO) who has senior management ownership of the establishment and execution of Gallery-wide IT strategy, its alignment with the Gallery's mission and the delivery of capabilities required to meet that mission.

Duties for this position include Designs and implements organizational change management strategies that enable successful adoption of enterprise technology initiatives.

Develops organizational change frameworks, evaluates organizational readiness, advises leadership, identifies adoption risks, and establishes governance practices that support successful technology modernization.

Provides executive consultation, conducts stakeholder analyses, develops communication strategies, facilitates organizational readiness activities, and builds strategic partnerships that improve technology adoption across the Gallery.

Develops enterprise learning strategies, training programs, user documentation, and adoption resources that support successful implementation of enterprise technologies and long-term organizational adoption.

Establishes adoption metrics, evaluates organizational performance, develops dashboards, analyzes adoption trends, and continuously improves enterprise organizational change management practices through lessons learned and emerging technologies.

Basic Requirements For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND Specialized Experience Statement: Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-12 level in the Federal service or private sector, supporting the full lifecycle of organizational change for complex IT initiatives AND experience with metrics to analyze user feedback, technology utilization, advising senior leaders on adoption risks AND organizational barriers with recommended actions.

OPM Qualifications Standard: Group Coverage Qualification Standard for Administrative and Management Positions Individual Occupational Requirement: Information Technology (IT) Management Series 2210 Other Relevant Eligibility Criteria: None You must meet all qualification and eligibility requirements by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.