Senior Technical Customer Support Engineer - India

We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Technical Support Engineer to join our global Support Engineering team.

We hope to find you ready to take on a large variety of tasks related to our customers locally in India as well as more regionally across APJ and EMEA. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video.

You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse.

This is a great opportunity for someone ready to roll-up their sleeves and help us expand our regional presence in India!

What you will be doing

Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings

Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training

Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers

Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers

And of course

You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone

You will build strong, trusted relationships with colleagues, customers, and partners

What you bring along

Technical breadth and depth in ClickHouse open-source or Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker

Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer

Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment

Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity

A mindset of teamwork, global engagement, empathy, and solving challenging problems

A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet

The ability to build trusted relationships with colleagues, customers, and partners

You are self-driven, curious, and eager to continuously learn and grow

Bonus points

Experience with ClickHouse

Experience with OSS and open-source technologies, as a user, community member, or contributor

Experience with Azure, GCP or AWS

Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others