(Volunteer) Junior IT Support (f/m/d) (ID105)

Time Commitment: approx. 10 hours/week (flexible)

Benefits: Grow and learn with an engaged international team, with the opportunity to gain a LinkedIn recommendation.

Role Overview

EUSMS is seeking a detail-oriented, systems-curious Volunteer Junior IT Support Assistant to support user access, onboarding/offboarding, and routine administration tasks in Odoo (ERP) and Microsoft 365 .

Working under our lead IT Administrator, you’ll help maintain secure and organized systems by managing user accounts, adjusting user access, and documenting internal processes across multiple platforms. This is a hands-on, growth opportunity to gain real experience in nonprofit IT administration while supporting our mission in East Africa and beyond.

You’ll work remotely and closely with the IT Administrator team to ensure new team members are onboarded efficiently, permissions are kept up to date, and documentation stays current — all with light guidance and flexibility.

Tasks

User Lifecycle Management

Set up new user accounts and permissions in Microsoft 365 and Odoo

Adjust roles and groups based on job function (e.g. Projects, CRM, Finance)

Offboard departing users (email forwarding, access removal, license deactivation)

Maintain starter–changer–leaver (SCL) checklist and logs

Light Systems Administration

Reset passwords and assist with access issues

Track user metadata changes (titles, aliases, department tags)

Update security groups in SharePoint or Teams when needed

Support basic field/tag edits in Odoo 18 (Community Edition)

Documentation & Support

Keep audit ready internal SOPs and onboarding guides up to date

Log actions for compliance and internal tracking

Respond to user requests in coordination with IT Admin

Requirements

Basic familiarity with Microsoft 365 Admin

Comfortable navigating admin menus and updating user settings

Detail-oriented with consistent follow-through on tasks

Proactive communicator in a remote team

Fluent in English

Benefits

A volunteer position you can reference on your CV or LinkedIn

Practical experience supporting IT operations for a remote global NGO

Exposure to Odoo ERP and Microsoft 365 account management

Mentorship from a lead IT Administrator and global finance team

Recognition in internal reports and operational leadership briefings

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