Senior Customer Support Engineer (EMEA) - Remote

Our client is a fast‑growing international software company building high‑performance developer infrastructure used by teams around the world. To support their expanding customer base, were looking for a Senior Customer Support Engineer to take ownership of complex technical issues, guide customers through challenging scenarios, and help shape a world‑class support function.

This is a high‑impact role for someone who thrives in a technical environment, enjoys problem‑solving, and wants to be part of a modern, engineering‑driven organization.

What You'll Do

Technical Support & Troubleshooting

Act as the primary technical contact for customers across EMEA

Diagnose and resolve complex issues spanning infrastructure, cloud environments, and backend systems

Investigate customer‑reported problems, reproduce scenarios, and collaborate with engineering to drive resolutions

Customer Success & Guidance

Help customers get the most out of the platform by providing best‑practice guidance and technical recommendations

Communicate clearly with both technical and non‑technical stakeholders, ensuring a smooth and positive support experience

Cross‑Functional Collaboration

Work closely with engineering and product teams to escalate issues, share insights, and influence product improvements

Contribute to internal tooling, workflows, and automation to streamline support operations

Documentation & Enablement

Create and maintain high‑quality documentation for internal teams and customers

Identify recurring issues and propose improvements to reduce friction and enhance product reliability

Operational Excellence

Participate in an on‑call rotation to ensure timely responses to critical issues

Help shape support processes as the company scales, bringing structure, clarity, and continuous improvement

What You Bring

Strong experience in a customer‑facing technical support, DevOps, SRE, or infrastructure‑focused role

Solid proficiency in Python or a similar programming language

Hands‑on experience with Kubernetes and managing workloads in cloud environments (AWS, GCP, or Azure)

Ability to troubleshoot distributed systems, cloud services, and backend components

Excellent communication skills and the ability to translate complex technical topics into clear explanations

Familiarity with modern search, data, or database technologies is a plus

A proactive, ownership‑driven mindset and comfort working in a fast‑moving environment

Must be based in the EMEA region

Why This Role Stands Out

Join a remote‑first, international team working on cutting‑edge developer technology

Contribute directly to a growing support organization with room to influence processes and tooling

Competitive compensation, flexible working culture, and opportunities for professional development

Work in a company that values autonomy, engineering excellence, and continuous improvement

Originally posted on Himalayas