ICT Supporter 100%

* 22 August 2026

* 100%

* Permanent position

* Sursee

**Your Role**

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* You provide communication facilities as well as hardware, software and network components, install, maintain and replace them on site at the customer

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* You support users in daily operations, instruct them and take care of repairs or replacement of defective devices

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* You analyse, locate and resolve hardware and software faults on client, server and retail systems

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* You carry out repairs on servers, peripherals and client devices, install and replace PCs and ensure smooth rollouts at customers

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* You plan and implement expansions and workplace relocations including physical moves, as well as IMAC services for our customer

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* You participate in the on-call organisation

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* You document all activities in the IT service management tool and support moves and site changes

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**What you bring**

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* Completed training in the IT field or comparable training with MCDST or PC/LAN support further training or career changer with very good IT knowledge

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* Several years of professional experience in this role is an advantage

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* Quick comprehension and structured, solution-oriented working method

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* High communication skills and enjoyment of direct customer contact on site

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* ITIL certification is an advantage

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* Very good German skills, French or Italian skills are an advantage

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* Driving licence category B is mandatory for on-site customer assignments

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**What we offer you**

? We rely on modern technologies, home office (hybrid working) and a strong team spirit. With us, you can develop professionally and actively shape the future of the digital workplace!

? We are among the best! Our employees make the difference: For 6 years we have been among the top 3 companies with 100 to 250 employees in the Swiss Employer Award - thanks to strong team spirit, true commitment and genuine appreciation!

? Exciting benefits and culture events: Look forward to attractive additional services and regular team and company events that promote our strong corporate culture.

**Curious?**

Then we look forward to your application! Please send us your complete documents in PDF format to bewerbungen@bithawk.ch

Applications from recruitment agencies will not be considered for this position.