Technical Support Specialist - Remote US

Apply today if you

Are passionate about the customer experience and have previous experience assisting customers via email or live chat

Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer

Are an expert at learning software, interested in building knowledge around API's and CRM integrations, and has an intuition toward solving technical problems

Excellent verbal and written communication skills

What you'll get to do everyday

Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed

Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform

Communicate thoughtful, customized solutions that help customers move forward and grow their business

Show composure, resilience, and flexibility as customer needs evolve and case volume changes

Develop and maintain comprehensive knowledge to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues

Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account

Originally posted on Himalayas