SUPV IT SPECIALIST (CUSTSPT)

Planning and supervising the work of a work unit for which the programs and objectives are clearly defined and the organizational structure is fully established.

Plans workflow and makes work assignments, adjusting workloads and modifying procedures to alleviate backlogs or delays.

Reviews completed work for technical adequacy and for compliance with instructions.

Ensures Strategic Partners are kept apprised of current statuses, supported before and during a project and ensure turnover to sustainment is completed.

Communicates well, both orally and in writing. Able to create presentations and brief senior leadership

Work with other groups both internally to our organization and externally with Strategic Partners to ensure all groups are in sync and working well together.

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements: Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions Qualifying Experience: To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position.

Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as: Planning and delivery of Information Technology (IT) services and customer support services, including project management knowledge, briefing leadership, customer assistance, OR experience in response customer requirements, personnel management and planning, directing, reviewing and coordinating the efforts of work operations Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement. **Combination of education and experience is not applicable for this position.**