Helpdesk Technician - 6-Month Fixed-Term Contract - Geneva

* Join a dynamic international environment with modern workplace technologies.

* Play a key role in delivering an outstanding employee IT experience.

## About Our Client ##

Our client is a well-established international organization with a strong focus on innovation, collaboration, and operational excellence.

The company offers a modern and people-oriented work environment, supported by advanced technologies and global teams.

## Job Description ##

* Provide first-level technical support to internal users.

* Manage software access requests and user permissions.

* Execute onboarding and offboarding activities for employees.

* Prepare, configure, and deploy laptops and IT equipment.

* Troubleshoot Windows and macOS devices.

* Investigate user authentication and MFA-related issues.

* Administer user accounts, distribution lists, and access groups.

* Maintain and distribute loaner equipment and peripherals.

* Support meeting rooms and on-site technical events.

* Escalate complex incidents to specialist teams when required.

* Maintain accurate ticket documentation within the ITSM platform.

* Contribute to process improvements and knowledge-base documentation.

## The Successful Applicant ##

* 1-3 years of experience in IT Support, Helpdesk, Service Desk, or Desktop Support.

* Experience supporting both Windows and macOS environments.

* Knowledge of user provisioning and access management processes.

* Experience with employee onboarding and offboarding activities.

* Familiarity with SaaS applications and cloud-based environments.

* Experience working with an ITSM tool such as Jira Service Management, ServiceNow, or similar.

* Solid troubleshooting and problem-solving skills.

* Strong organizational skills and attention to detail.

* Ability to manage multiple priorities in a fast-paced environment.

* Excellent communication and customer service skills.

* Strong sense of ownership and accountability.

* Professional level of English.

## What's on Offer ##

* Opportunity to work within a modern international organization.

* Exposure to a broad range of workplace technologies and IT operations.

Quote job ref

JN-092026-7097061

Job Function

Information Technology

Specialisation

IT Support

Industry

Technology & Telecoms

Where

Geneva

Contract Type

Interim

Job Reference