Clinical Operations Training Developer/Facilitator (Remote | Telehealth)

Job Title: Clinical Operations Training Developer/Facilitator (Remote | Telehealth)

Location: Remote - United States

Employment Type: FT W2

Compensation: $35 per hour

CareTalk Health

CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human.

About the Role

We are seeking a Training Content Development and Facilitation Specialist to lead the development of new content, maintain and update existing content, and facilitate new hire and ongoing training for remote clinical operations teams in a fast-growing telehealth environment.

This role develops ILT and CBT virtual training, facilitates virtual training, builds learner confidence in systems and workflows, reinforces performance standards, and leverages adult learning principles and standardized measurement to ensure training effectiveness.

Key Responsibilities

Develop new learning content (both ILT and CBT)

Maintain and update existing learning content

Facilitate new hire, refresher, and upskill training in a fully remote environment

Train employees on telephony systems, electronic health records, and internal tools

Conduct role plays, simulations, and hands-on learning activities

Reinforce workflows, quality standards, and performance expectations through coaching

Support onboarding coordination and training administration

Partner with operations leaders and SMEs to align training with business needs

Identify training gaps and drive continuous improvement

Required

3+ years of training development experience

3+ years of virtual facilitation experience

Experience working with an AI-enabled LMS and other supporting technologies such as Zoom, Teams etc.

Demonstrated ability to train on policies, systems, workflows, and job-specific processes

Strong knowledge of adult learning principles

Excellent writing, communication, and engagement skills

Ability to work independently and cross-functionally

Strong organizational skills and meticulous attention to detail

Preferred

5+ years of training development experience

5+ years of facilitation experience with at least 3 years facilitating in a virtual environment

Familiarity with AI assisted authoring tools

Advanced writing and communication skills

Experience in healthcare, clinical operations, or telehealth

Experience coaching in a regulated, performance-driven environment

Familiarity with HIPAA, FWA, and other compliance laws

Experience supporting high growth / multi-state teams

Computer

Windows or Apple (macOS) Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones)

Hardware

Processor: Intel Core i5 or AMD Equivalent (Windows); Apple Silicon (Macs)

RAM: 16 GB

Headphones: Wired headphones required for optimal audio quality. (NO built-in mics)

Internet Speed: Meet minimum internet speed requirements (100 MBPS download speed and 50 MBPS upload speed). Must have an ethernet cable connecting computer directly into router.

Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type).

Webcam: A webcam is required for video calls. Most laptops have a built-in webcam, which is acceptable. If your computer does not have a webcam, you will need to use an external webcam.

Recommended Equipment: A second monitor is highly suggested for laptop users; dual monitors for PC users.

Why CareTalk Health

Fully remote role with high visibility and impact

Opportunity to shape learning and development in a growing healthcare organization

Collaborative, cross-functional team environment

CareTalk Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or share it, and your privacy rights under California law: .

Originally posted on Himalayas