Facilities Supervisor

Company’s overview

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

I. Summary/Objective

The Facilities Supervisor is responsible for overseeing the operation, maintenance, safety, and continuous improvement of the organization's facilities, ensuring a safe, functional, and efficient work environment.

This position leads facility-related projects, supervises maintenance and janitorial operations, coordinates infrastructure improvements, maintains facility documentation and drawings, and ensures compliance with applicable regulations.

The role provides the technical expertise required for facility-related projects and works collaboratively with the Administration Coordinator on procurement processes while maintaining primary responsibility for facilities management.

II . Responsibilities

Oversee the administration, operation, maintenance, repair, and continuous improvement of the company’s facilities.

Plan, coordinate, and supervise preventive and corrective maintenance programs.

Directly supervise the Chief of Maintenance and Janitorial Team, ensuring compliance with maintenance schedules, cleaning standards, task assignments, safety procedures, and performance expectations.

Coordinate office renovations, infrastructure improvements, and construction projects, ensuring timely execution and compliance with company standards.

Supervise contractors and verify the quality, completion, and compliance of maintenance and construction work.

Conduct regular facility inspections to identify maintenance needs, operational risks, and opportunities for improvement.

Ensure compliance with safety, hygiene, ergonomic, and applicable regulatory requirements.

Support compliance with Free Zone Commission requirements related to facilities and infrastructure.

Identify and implement initiatives that improve operational efficiency, facility performance, and workplace conditions.

Maintain and update architectural drawings, office layouts, and facility plans, ensuring all renovations and workspace changes are accurately documented.

Provide technical evaluation and recommendations of vendor proposals to ensure they meet operational and quality requirements.

Validate the technical acceptance of completed maintenance jobs or projects.

Prepare reports on maintenance activities, facility conditions, projects, and operational improvements.

Perform other duties and responsibilities related to the position, as assigned by Management.

III. Education and Experience

Bachelor's degree in civil engineering, Architecture, Industrial Engineering, Facilities Management, Business Administration, or a related field.

Minimum of 3 years of experience supervising facilities, maintenance, or infrastructure operations.

Experience managing facility improvement, renovation, or construction projects.

Experience supervising maintenance personnel and contractors.

Experience reading, interpreting, updating, and maintaining architectural, structural, mechanical, and electrical drawings.

Knowledge of preventive maintenance programs and occupational safety standards.

Schedule flexibility.

Demonstrated ability to work independently and under pressure.

Positive attitude, passionate about their work, creative and proactive.

Microsoft Office proficiency.

Facilities/maintenance administration experience.

IV. Required Skills

Facilities Management.

Leadership and people management.

Project planning and coordination.

Contractor management.

Preventive and corrective maintenance management.

Strong organizational and time management skills.

Problem-solving and decision-making.

Attention to detail.

Excellent verbal and written communication skills.

Customer service orientation.

Ability to read, interpret, update, and maintain architectural and engineering drawings.

Proficiency in AutoCAD or equivalent Computer-Aided Design (CAD) software.

Knowledge of building systems and infrastructure.

Continuous improvement mindset.

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