Customer Service Representative for a Media Provider in the US (Home Based Part

Virtual Coworker · United States

YesFully remote

Jul 22Posted

HimalayasSource

Apply at Virtual Coworker Opens the original posting. PivotHop does not host applications.

The posting

Handle inbound/outbound phone calls with real estate clients (primary focus) and other segments (architecture, construction, special projects).

Update and manage CRM records via Airtable .
Support client requests for post-project adjustments, coordinating with the internal/post-production team as needed.
Communicate with the overseas post-production team (Brazil-based) via WhatsApp .
Manage client communication tickets across multiple platforms .
Identify and support upsell opportunities as familiarity with the business grows.
Use AI tools (e.g., ChatGPT) to assist with communication, prompt-writing, and problem-solving.

Originally posted on Himalayas

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