Technical Customer Success Manager (SaaS)
Hire Hangar · Bolivia; Colombia; Ecuador; Guatemala; Mexico; Peru; South A
Skills in this posting
Extracted from the posting text by the instrument — the demand side, read literally.
The posting
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: Technical Customer Success Manager (SaaS)
Location: Remote
Time Zone: U.S. Time Zones (EST–PST), core hours aligned to EST
Reports To: Executive Leadership
Role Overview
The Technical Customer Success Manager ensures clients achieve measurable outcomes through a technology-driven podcast and content distribution service. This role is ideal for someone who enjoys working at the intersection of clients, technology, and operations. You will guide clients through onboarding, adoption, and ongoing success while leveraging technical knowledge to support scalable, repeatable service delivery.
Key Responsibilities
Manage the full customer lifecycle from onboarding through renewal
Act as a trusted advisor, combining business context with technical understanding
Translate client needs into documented processes, workflows, and service actions
Support data-driven conversations using platform metrics, reports, and integrations
Proactively resolve issues and manage expectations with clarity and professionalism
Partner with internal teams to align technical execution with client goals
Capture feedback, success stories, and opportunities for continuous improvement
Required Qualifications
2–4 years of experience in customer success, technical account management, or SaaS support
Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
Experience working within a tech or SaaS company environment
Non-negotiable: Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients. Candidates without this background will not be considered.
Strong communication skills and confidence in client-facing interactions
Detail-oriented with a structured, systems-focused mindset
Preferred Qualifications
Background in marketing agencies, martech, or content platforms
Experience with automation tools, CRM customization, or reporting
Familiarity with podcasting, content production, or B2B services
Tools & Technology
HubSpot CRM or equivalent
SQL, Python (working knowledge)
Slack, Zoom, Calendly
Zapier or automation platforms
Please NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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Originally posted on Himalayas
Excerpt from the original listing. The full, current text lives at the source. Read and apply there →
The PivotHop read
- What a customer success manager actually earnsmedian, seniority, by country
- Careers a customer success manager can move intoevery measured route out
- Account Executive → Customer Success Manager80% readiness
- Corporate Trainer → Customer Success Manager61% readiness
- Sales Representative → Customer Success Manager46% readiness
- All open customer success manager rolesthe full board
Where these skills also reach
Adjacent occupations measured from the same postings — readiness is what a customer success manager’s profile already covers.
- 86 open real estate developer roles50% readiness from customer success manager
- 600 open sales representative roles49% readiness from customer success manager
- 228 open management consultant roles47% readiness from customer success manager
- 600 open project manager roles46% readiness from customer success manager
More customer success manager roles
- Customer Success Manager (UK)Firstup · United Kingdom
- Customer Success Manager - CiscoSHI International Corp. · United States
- Staff Customer Success ManagerKong · Germany
- DACH Senior Customer Onboarding SpecialistHubspotjobs · Berlin
- Customer Onboarding Specialist (Implementation Specialist)Ooma · Canada
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