Customer Success Manager (m/f/d)

As a "Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want

Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public.

Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).

Active participation in the respective vertical squad of the T Cloud Public.

Avoiding "churn" through proactive analysis and management of T Cloud Public customers.

Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.

Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.

Ensuring customer satisfaction.

Participation in the planning and forecasting processes.

Transferring customer requirements to the T Cloud Public impediment and demand process.

Supporting the further development of cloud handling support.

Completed degree in computer science, engineering or comparable training or further education.

Good knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development

Good knowledge and experience in the field of AI.

Good communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.

Good knowledge of market-relevant cloud ecosystems and experience with partners

Good knowledge in the field of cloud (IaaS, PaaS, SaaS).

Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.

Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.

High resilience, adaptability to dynamically changing processes/startup mentality.

Good technical understanding of standardized service provision through platforms.

Detailed knowledge of the processes and structures in your own company.

Experience in international cooperation with Local Business Units and NatCos.

High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.

Fluent written and spoken English.

Willingness to travel nationally and internationally.

What do we offer you?

Work environment & flexibility

International, dynamic and collaborative environment.

T-Social: social initiatives (sports, community, health, ...).

Hybrid work model (remote/on-site).

Flexible working hours.

Growth & development

Customized training: access to Coursera to learn whatever you want, whenever you want.

Weekly language classes (English & German).

International Mentoring Sessions & Experience Days.

Compensation & benefits

Flexible compensation plan (health insurance, meal vouchers, childcare, transport).

Telemedicine.

Life and accident insurance.

Social fund.

Wellbeing & time off

26+ working days of vacation per year.

Free access to specialist services (medical, legal, wellness).

100% salary coverage during medical leave.

And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.