Founding Operations & Customer Success Manager
Clera · remote
Skills in this posting
Extracted from the posting text by the instrument — the demand side, read literally.
The posting
About the Role
This is a rare opportunity to join a fast-growing AI-focused B2B SaaS company as their first dedicated Operations & Customer Success hire . You'll work directly alongside the founding team to onboard, support, and grow a portfolio of 40+ B2B clients across 14+ industries. The company builds an AI Visibility Content Engine that helps brands appear in AI-generated answers and overviews across leading platforms. You'll be foundational to how clients experience the product and how the team scales.
What You'll Do
Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start
Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention
Identify client needs and translate them into actionable product feedback for the founding team
Develop and refine scalable processes for client communication, reporting, and success tracking
Collaborate closely with the founders on operations, tooling, and internal workflows as the company scales
Support upsell and expansion conversations by demonstrating product value and understanding client goals
Required
0–2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clients
Full professional fluency in both German and English
A proactive, ownership-driven mindset — comfortable in an early-stage environment where processes are still being built
Strong communication and organisational skills, with an ability to manage multiple client relationships simultaneously
Nice to Have
Familiarity with AI-focused or content-engine SaaS products (e.g. AEO, GEO, or SEO tooling)
Experience translating client feedback into concrete product improvement requests
Background at a consulting firm, growth-stage startup, or tech company in a client-facing role
Base salary: €70,000 per year
Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience
Visa sponsorship: Not available
Location
This is an on-site role based in Munich or Hamburg, Germany . The team is split across both cities and you are welcome to join from either location.
Find more English Speaking Jobs in Germany on Arbeitnow
Excerpt from the original listing. The full, current text lives at the source. Read and apply there →
The PivotHop read
- What a customer success manager actually earnsmedian, seniority, by country
- Careers a customer success manager can move intoevery measured route out
- Account Executive → Customer Success Manager84% readiness
- Corporate Trainer → Customer Success Manager64% readiness
- Sales Representative → Customer Success Manager54% readiness
- All open customer success manager rolesthe full board
Where these skills also reach
Adjacent occupations measured from the same postings — readiness is what a customer success manager’s profile already covers.
- 225 open management consultant roles48% readiness from customer success manager
- 600 open project manager roles48% readiness from customer success manager
- 600 open sales representative roles46% readiness from customer success manager
- 600 open account executive roles40% readiness from customer success manager
More customer success manager roles
- Pay Customer Success Manager, SMBRemote · EMEA
- Customer Success ManagerDouble · USA
- Customer Success Manager OEM (EMEA)EVIDENT Europe GmbH · Hamburg
- Principal Customer Success ManagerOkta · Chicago, Illinois; Colorado; San Francisco, California
- Customer Success Manager, SMB - EMEARemote · EMEA
Backfilled listing, refreshed with the nightly scrape; the employer has not claimed it yet. Are you the employer? Claim this listing and it can be featured to the candidates whose skills already reach it, first month free.