Senior Customer Success Manager

Job Requisition ID #

Position Overview

The Autodesk Senior Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption.

Acting as the single point of contact for Autodesk teams and key customer sponsors within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions.

The CSM utilizes a combination of industry (AECO) knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace.

Responsibilities

Conduct collaborative success planning engagements to understand customers’ strategic business initiatives and build out a customer success plan

Mobilize a cross-functional team to execute success plans, make progress against customer’s strategic business initiatives, and drive adoption of Autodesk products

Develop and deliver business reviews for diverse stakeholders, adeptly communicating the progress and tracking value against the success plan

Proactively identify and mitigate risks to customer sentiment and value delivery, developing contingency plans and escalate critical issues with clear recommendations

Builds and maintains deep customer relationships

Minimum Qualifications

5+ years in customer facing roles working with large complex customers

Ability to operate in a dynamic environment, which means multitasking as priorities evolve

Collaborates and coordinates across multiple stakeholders

Program or Project Management skills

Customer Empathy & Customer Mindset

Strong communication skills and can articulate complex ideas across diverse audiences

Ability to influence across teams

Industry (architecture, engineering, and/or construction) experience

Preferred qualifications

Curiosity to continually learn

Background in customer facing roles including account management, customer support, project management, customer success, or sales

Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment

Proactive and takes accountability within their book of business

Ability to adapt to change

Build rapport and understand diverse perspectives within the account team to foster deep trust and a collaborative environment

Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

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