Customer Success Manager

About Sadie

Sadie is revolutionizing the way hospitality businesses handle customer interactions through intelligent voice automation and AI. Whether it’s taking bookings, answering calls, or managing orders, Sadie acts as a smart, always-on AI Host that integrates seamlessly with a business’s existing systems.

We specialize in creating best-in-class voice experiences for restaurants and hotels, and we’re just getting started. As we scale globally, we’re looking for a Customer Success Manager to help ensure every customer experience is exceptional—from day one onward.

About the Role

As our Customer Success Manager, you’ll be the face of Sadie to our restaurant partners—responsible for onboarding, supporting, and growing relationships across our customer base. This role blends hands-on implementation, day-to-day relationship management, and process development. You’ll work closely with Product, Partnerships, Engineering, and Sales to ensure a frictionless experience and long-term customer happiness.

What You Will Do

Customer Onboarding & Implementation

Manage the end-to-end onboarding of new restaurant partners

Set clear expectations, provide training, and ensure full system adoption

Collaborate with integration and support teams to deliver a fast, smooth go-live

Ongoing Relationship Manageme nt

Act as the main point of contact post-onboarding

Build trust and strong working relationships with restaurant operators and managers

Monitor customer health and proactively address issues before they escalate

Voice of Customer & Feedback Loops

Proactively gather, track, and analyze customer feedback

Identify patterns, surface pain points, and advocate for customer needs internally

Collaborate with Product and Engineering to prioritize improvements based on feedback

Process Development & Internal Collaboration

Help document and improve scalable customer success playbooks

Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing

Develop new initiatives and support programs to improve retention and satisfaction

Retention & Growth

Ensure customers understand the full value of Sadie and how to use all relevant features

Identify upsell opportunities or new integrations that add value

Support expansion and referrals within multi-location groups

What You Bring

Have 2+ years of experience in a customer success, account management, or hospitality tech role

Are highly organized, empathetic, and customer-obsessed

Love building relationships and solving problems

Have strong written and verbal communication skills

Are comfortable working in fast-moving environments with competing priorities

Originally posted on Himalayas