Working Student, Customer Onboarding Specialist

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role

Planet is looking for a Customer Onboarding Specialist Working Student to support onboarding programs that help customers successfully adopt and use Planet data, platforms, and workflows. In this role, you will support customer onboarding activities, assist with training sessions and communications, and help maintain resources that enable customers to quickly realize value from Planet products.

You will work closely with the Onboarding Specialist, as well as Customer Success, Support, Education, and Solutions teams to support onboarding delivery across customer segments. This role combines customer-facing coordination with operational support and content maintenance to help ensure a smooth and consistent onboarding experience. This role sits within the Planet Education & Enablement team.

This is a part-time, hybrid role which will require you to work from our Berlin office 2 days per week.

Impact You’ll Own

Support customer onboarding activities, including scheduling, communications, and onboarding follow-ups

Assist with the delivery of onboarding sessions and customer training programs for Planet products, platforms, and workflows

Partner with Sales, Technical Support, Customer Success, and Solutions teams to help ensure smooth onboarding experiences for new customers

Maintain and update onboarding resources, guides, and customer-facing materials across onboarding and education platforms

Support onboarding communications and campaigns to encourage customer engagement and adoption

Track onboarding feedback, common customer questions, and support trends to help identify opportunities for content and process improvements

Help maintain consistent onboarding workflows and processes across customer engagements

Assist with operational coordination for global onboarding activities across customer time zones

What You Bring

Currently enrolled in a Bachelor’s or Master’s degree program in a relevant field

Solid communication skills with the ability to explain complex concepts clearly to both technical and non-technical audiences

Interest in customer onboarding, customer education, technical enablement, or customer success

Familiarity with APIs, developer tools, or technical products

Ability to learn new technical products and workflows quickly

Technical aptitude, including comfort navigating technical documentation and troubleshooting common workflow issues

Solid organizational skills and attention to detail in a fast-paced environment

Comfort working cross-functionally with customer-facing and technical teams

Experience coordinating projects, trainings, meetings, or customer-facing activities through coursework, internships, student organizations, or previous work experience

What Makes You Stand Out

Experience working with geospatial, remote sensing, or scientific data products

Familiarity with coding languages esp Python

Familiarity with Learning Management Systems (LMS), customer education platforms, or help centers

Exposure to onboarding automation, lifecycle communications, or customer engagement tools

Experience supporting technical or developer-focused customers

Fluency in multiple languages

Application Deadline

September 10, 2026 by 11:59p / 23:59 CET (Central European Time)

Benefits While Working at Planet

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

Generous time off including vacation, holidays and company global days off

Comprehensive Leave Policies

Employee Wellness Program

Home Office Reimbursement

Monthly benefit to choose from a variety of providers (Urban Sports Club, Groceries, Clothes, Entertainment, Transportation...)*

Monthly Phone and Internet Reimbursement

Access to LinkedIn Learning

Volunteering Benefits

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging.

We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work.

If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.

We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply.

Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

Know Your Rights.

Accommodations

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to ----- or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy : By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants , and hereby consent to the collection, processing, use, and storage of my personal information as described therein.