Customer Success Manager (Remote, Portugal)
Easygenerator · Remote
Skills in this posting
Extracted from the posting text by the instrument — the demand side, read literally.
The posting
Join Easygenerator and help customers unlock the full value of e-learning
Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.
Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.
What you will be doing
Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
Objectively assess account health scores and proactively take action to improve them.
Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
What you will bring
A bachelor's degree or higher.
2–3 years of Customer Success or key account management experience; prior experience is a plus but not required.
Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
A customer-oriented approach, with the ability to identify the real need behind a request.
Nice to have
A passion for HR tech and familiarity with the latest trends in the space.
Ready to Join Us?
If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!
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Excerpt from the original listing. The full, current text lives at the source. Read and apply there →
The PivotHop read
- What a customer success manager actually earnsmedian, seniority, by country
- Careers a customer success manager can move intoevery measured route out
- Account Executive → Customer Success Manager80% readiness
- Corporate Trainer → Customer Success Manager61% readiness
- Sales Representative → Customer Success Manager46% readiness
- All open customer success manager rolesthe full board
Where these skills also reach
Adjacent occupations measured from the same postings — readiness is what a customer success manager’s profile already covers.
- 95 open real estate developer roles50% readiness from customer success manager
- 600 open sales representative roles49% readiness from customer success manager
- 246 open management consultant roles47% readiness from customer success manager
- 600 open project manager roles46% readiness from customer success manager
More customer success manager roles
- Customer Success ManagerSonatype · UK
- Junior Customer Success Manager (API)Vonage · Japan
- Growth Customer Success Manager - EMEARemote · EMEA
- Senior Customer Success ManagerEDB · Malaysia, Singapore
- SMB, Customer Success ManagerDeleteMe · USA
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