Onboarding Specialist

NeoWork is currently seeking an Onboarding Specialist to support partners through the listing process and ensure a smooth experience from onboarding through post-sale support. This role combines customer support, listing quality assurance, administrative tasks, and AI implementation.

Responsibilities

Guide partners through the onboarding process and help them complete their listings accurately and efficiently.

Review and perform listing QA to ensure all details, content, and information meet quality standards.

Assist partners with listing details, updates, corrections, and other platform-related needs.

Provide after-sales support and respond to partner questions or concerns through email, chat, and other communication channels.

Follow up with partners to ensure outstanding onboarding or listing requirements are completed.

Maintain accurate records and documentation of partner interactions and listing status.

Identify issues or gaps in listings and proactively work with partners to resolve them.

Build and configure AI chatbots as part of the onboarding and customer support process.

Help improve onboarding workflows and processes to create a smoother partner experience.

Collaborate with internal teams to resolve partner and listing-related issues

Requirements

Experience in customer support, onboarding, account management, or administrative operations.

Strong attention to detail, particularly when reviewing and managing listing information.

Strong written and verbal communication skills

Comfortable working with chat, email, and CRM/platform tools.

Ability to manage multiple partner requests and follow-ups while staying organized.

Familiarity with CRM software and sales productivity tools

High level of professionalism and confidentiality

Self-motivated and results-driven

Owned computer or laptop and have stable internet connectivity.

Knowledgeable in Office 360, Google Apps, and client-facing communication.

Strong problem-solving skills and a proactive approach to customer support.

Comfortable learning and working with AI tools and chatbot platforms.

Experience with listing management, e-commerce, marketplaces, or similar platforms is a plus.

Benefits

The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.

This is a 100% home-based position

We prioritize the mental health of our team members and offer mental health days to support their well-being.

In addition to the base salary, performance-based incentives are provided.

There is an annual review and appraisal process in place.

There are ample opportunities for professional growth and advancement within the company.

Originally posted on Himalayas