Customer Success Manager - Quality

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.

We're seeking a driven Quality expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional environment to improve the overall customer experience.

What You'll Do

Support 4-6 large, global customers post-implementation with Veeva Quality applications

Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges

Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs

Lead meetings with customers to demonstrate success and identify additional opportunities to add value

Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs

Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning

Requirements

7+ years experience in Quality within life sciences industry

Experience working with or in large global pharmaceutical companies

Customer-facing consulting experience

Experience managing relationships with key decision makers and application owners

Ability to travel up to 25%

Nice to Have

Must be based in the EU

7+ years of working in software, or consulting

SaaS/cloud experience in the management of Quality applications

Experience working with Veeva Vault

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.

Within 3 days, you will receive a link to a personality assessment administered by a third party.

Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

If moving to the interview stage, the process is as follows

A conversation with the hiring manager

A practical case exercise

A final conversation with our group's Senior Leader.

Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

Maternity & Paternal Leave

Fitness Reimbursement

1% charitable giving program