Customer Success Manager

Who is Tenable ?

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves.

When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role

As a member of the Customer Success team, this role will be responsible for the renewal and expansion for existing Tenable customers in our mid-size Commercial segment.

Your Opportunity

Responsible for renewing and expanding revenue within given client base

Proactively address any concerns or challenges to secure long-term customer relationships

Responsible for forecasting and achieving Quarterly & Annual Revenue Targets

Manage a book of mid-sized clients in our Commercial or Enterprise segmentation

Responsible for onboarding clients, assisting with client adoption, maintaining client satisfaction through consistent value added communications and meetings

Collaborate with internal teams such as Territory Managers and Sales Engineers to maintain client health and drive expansion opportunities

Advocate for the customer within the organization, ensuring their feedback is heard and acted upon Identify expansion opportunities through in-depth conversations and relationship building

May perform other duties and responsibilities that management may deem necessary from time to time

What You'll Need

BA/BS degree and 5+ years of sales experience focused on renewal or growing existing business

Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based

Strong understanding of the products or services offered and the ability to articulate their value to clients.

Ability to adapt, overcome objections, and learn complex solutions

Strong time management skills

Consistent and documented track record for achieving monthly/quarterly/annual target metrics

Strong oral and written communication skills are a must

Ability to work in a fast paced, team environment with revenue deadlines

Working knowledge of Google Suite and Salesforce.com

Ability to sit and work at a computer for extended periods of time

#LI-MF1 #LI-Hybrid

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown.

Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance.

Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.

$33.17—$44.39 USD

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.

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