Senior Content Strategist

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time.

Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization.

Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

Our vision at PagerDuty is an equitable world where we transform critical work so all teams can delight their customers and build trust. We’re seeking to deliver on that through the PagerDuty Operations Cloud, our platform for automating and accelerating critical work in the modern enterprise. This is an ambitious mission and message that builds off of the user love that PagerDuty has for its core products—but also requires a fundamental shift in the conversation around our brand and offerings.

That’s where you come in. As part of the Corporate Marketing and Brand team, we need help sharing this vision of operational transformation to existing and new audiences—and we’ll do that through the power of story. We’re looking for a talented writer and savvy marketer to create, edit, and amplify compelling content about the mandate and opportunity to modernize enterprise operations—and why PagerDuty is the indispensable business partner to help make it happen.

You know this is the role for you because you have a keen eye for detail, think in stories, and have a passion for the Oxford comma that certain friends find slightly annoying.

This role is expected to come into our San Francisco office 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities

Partner with Campaigns, Product Marketing, and Communications to align on content themes and topics that deliver on brand awareness and full-funnel campaign goals

Create and successfully deliver content in a variety of form factors (e.g. blog post, eBook, whitepaper, email, script, etc.) that span our high-level platform narrative to insights about specific use cases and benefits, for multiple products/solutions

Write copy that doesn't just inform — it sings. Craft headlines, hooks, and lines sharp enough to stop the scroll and stick in someone's head long after they've closed the tab.

Build strong, collaborative relationships with PagerDuty’s network of thought leaders, product experts, and writers, serving as a versatile editor who maintains quality and tone across written and multimedia content assets

Hold up a high bar for the quality of writing and its visual expression in our deliverables, so that our content is ever more compelling and is a great experience to consume

Balance left brain and right brain daily: use data, analytics, GEO/AEO tools, etc to understand what's actually working, then apply that insight to make the next piece of content even better.

Proactively identify and seize opportunities to continually make PagerDuty’s content more modern, relevant, and actionable for our audiences

Use AI as a force multiplier to accelerate content production while keeping a human firmly in the loop on judgment, tone, and quality.

Work with our Content Operations Manager and teams including Brand, Product Marketing, Events, and Campaigns to ensure timely delivery of assignments

Assist with building and monitoring a clear and simple baseline of metrics for content performance, using insights to continually improve and make our stories more relevant and digestible

Basic Qualifications

Bachelor's Degree in a relevant program or equivalent experience

4+ years of experience in content creation, marketing, communications/journalism, or similar

A portfolio of written work for a technology brand(s)

Preferred Qualifications

B2B SaaS experience

Experience marketing to IT and senior technology buyers at enterprise companies

Good understanding of technology, B2B companies and curiosity about tech trends.

Experience with technical content, ideally geared towards developers and/or engineers

Demonstrated experience collaborating with various team to successfully produce content and delight the customer

Excellent written and verbal communication skills

Familiarity with Google Suite and proven dexterity with new tool adoption

A comfort with data and desire to test and learn

A keen interest in the latest news and developments in technology and business trends

The base salary range for this position is 114,000 - 191,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts !

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions

Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future.

Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.