Web Content Manager

Participate in strategic planning to improve website and digital communication effort.

Advise stakeholders on web/digital best practices, industry standards, and Federal/Departmental policies.

Recommend and develop communication programs, tools, and techniques for Agency audiences.

Coordinate with managers and staff to ensure technical and strategic accuracy of communications.

Formulate and manage information from internal/external sources including websites and social media.

Formulate and manage information from internal/external sources including reports and one-pagers.

Manage organization full web presence (such as internal/external sites, apps, and digital platforms).

Plan, produce, and edit content for websites and apps.

Plan, coordinate, and evaluate shortrange and long-range web coverage.

Maintain and enforce agency web/digital SOPs, policies, and best practices.

Serve as project lead on external applications.

Apply expertise in accessibility, usability, information architecture, redesign, QC/QA, testing, HTML, and content management.

Manage day-to-day site maintenance and content updates.

Consult with customers on web projects, gather requirements, and provide updates/previews/strategy.

Serve as a technical liaison with internal and external stakeholders.

Write, edit, and summarize technical information.

Plan/implement communication projects across diverse audiences

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. To qualify for the GS-9: Applicants must have one year of specialized experience at or equivalent to the GS-7 grade level in the Federal service.

Experience must demonstrate the following types of skills and abilities that directly prepare the applicant to perform the duties in the position description. Applicant must show 3 of the following 5: Working within a content management system (Drupal preferred) to make website changes and simple updates for review and approval.

Using software and templated designs to communicate information, create engaging content, and propose solutions for digital and online communications products. Providing quality customer service and developing effective working relationships with internal and external stakeholders.

Assessing website and digital strategy, including using metrics and trend analysis to recommend changes or propose improvements. Applying a broad set of communication principals, audience identification, and strategy to help improve digital products and website content. OR Master's or equivalent graduate degree in a related field.

OR 2 full years of progressively higher level graduate education leading to such a degree in a related field. OR LL.B. or J.D., if related. To qualify for the GS-11: Applicants must have one year of specialized experience at or equivalent to the GS-9 grade level in the Federal service.

Experience must demonstrate the following types of skills and abilities that directly prepare the applicant to perform the duties in the position description.

Applicant must show 5 of the following 7: Using a content management system (Drupal preferred) to create new pages, propose information architecture changes, as well as update and publish routine content changes with minimal review.

Understanding of basic HTML, CSS, and scripting, as well as 508 compliance/accessibility and user experience principles used in modern websites. Using software to communicate information, create engaging content, and propose solutions for digital and online communications products, proposing new templates or adjustments to templates when needed.

Providing quality customer service and maintaining effective working relationships with internal and external stakeholders. Developing assessment criteria for measuring the effectiveness of website and digital strategy, including using metrics and trend analysis to make changes or propose broader improvements.

Preparing drafts, content solutions, and strategies for client approval. Applying a broad set of communication principals, audience identification, and strategy to improve digital products and website content. OR Ph.D. or equivalent doctoral degree in a related field.

OR 3 full years of progressively higher level graduate education leading to such a degree in a related field. OR LL.M., if related. To qualify for the GS-12: Applicants must have one year of specialized experience at or equivalent to the GS-11 grade level in the Federal service.

Experience must demonstrate the following types of skills and abilities that directly prepare the applicant to perform the duties in the position description.

Applicant must show 7 of the following 9: Administering a content management system (Drupal preferred) and using it to review others' work, create new pages or site sections, implement information architecture changes, as well as update and publish routine and complex content changes with minimal oversight.

Mastery of HTML, CSS, and scripting, as well as 508 compliance/accessibility and user experience principles used in modern websites.

Managing customer engagement and subscription tools and using them to communicate information, create engaging content, and implement solutions for digital and online communications products, developing new templates or adjusting templates when needed. Representing business needs to technical teams to ensure solutions meet requirements.

Providing quality customer service and maintaining effective working relationships with internal and external stakeholders. Responsibility for project components that contribute to larger efforts. Implementing effective website and digital strategy, including using metrics and trend analysis to make changes or advocate for broader improvements.

Presenting drafts, content solutions, and strategies for client review and approval. Applying a broad set of communication principals, audience identification, and strategy to improve digital products and website content.

To qualify for the GS-13: Applicants must have one year of specialized experience at or equivalent to the GS-12 grade level in the Federal service. Experience must demonstrate the following types of skills and abilities that directly prepare the applicant to perform the duties in the position description.

Applicant must show 8 of the following 10: Administering a content management system (Drupal preferred), including developing roles and workflows, and working to ensure system security.

Expertly using an enterprise-level content management system to review others' work, create new pages or site sections, implement information architecture changes, as well as update and publish routine and complex content changes with minimal oversight.

Mastery of HTML, CSS, and scripting, as well as 508 compliance/accessibility and user experience principles used in modern websites.

Administering customer engagement and subscription tools and using them to communicate information, create engaging content, and implement solutions for digital and online communications products, developing new templates or adjusting templates when needed.

Representing business needs to technical teams to ensure solutions meet requirements, performing quality assurance and user acceptance testing for technical solutions before implementation. Managing multiple projects and successfully meeting deadlines and objectives.

Providing quality customer service and maintaining effective working relationships with internal and external stakeholders. Implementing effective website and digital strategy, including using metrics and trend analysis to make changes or advocate for broader improvements.

Presenting drafts, content solutions, and strategies for client review and approval and leading project meetings. Applying a broad set of communication principals, audience identification, and strategy to improve digital products and website content.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.