Content Moderator - UK

Description

We’re on the hunt for a valiant CurseForge Content Moderator to join our team and help keep our modding platform safe, engaging, user-friendly, and fun.

As our Moderation Maestro, you’ll take on a variety of responsibilities, from ensuring the quality of content across the platform to assisting creators with questions and improving the overall user experience.

So, if you’re a champion of content quality, a strong communicator with excellent problem-solving skills, and an avid gamer at heart, join our quest and help shape the future of modding.

This role is open to candidates who are eligible to work in the UK.

Responsibilities

Ensure the CurseForge project library maintains high standards of quality, appropriateness, and safety

Review, approve, reject, or provide feedback on mods and add-ons in accordance with content, EULA, and ToS policies

Supporting the CurseForge authors in a variety of technical issues and concerns

Collaborate with Support, R&D, QA, and other teams to address daily operational challenges

Verify files

Respond to creator inquiries across multiple communication channels

Forge a lasting alliance between mighty orcs and puny humans

Requirements

Eligibility to work in the UK

At least 2 year of experience in user support in technical fields

Previous experience in a technology environment

Availability to work Tuesday through Saturday

Strong communication skills, patience, and a can-do attitude

Ability to work independently, with strong organizational, prioritization, and time management skills

Proven analytical and problem-solving abilities, with excellent attention to detail

Strong troubleshooting and multitasking skills

Native-level proficiency in written and spoken English

Demonstrated accountability and ownership, with a track record of independently driving projects to completion

Proven decision-making skills, with the ability to apply policies, consider business context, and exercise sound judgment

Bonus points

Solid understanding of different file types and folder structures

Knowledge of scripting languages such as Java, Lua, or others

A Minecraft player

Originally posted on Himalayas