Program Analyst (Performance Management)

This Program Analyst (Performance Management) position is located Human Capital Policy and Programs, Performance and Assessments Division, Transportation Security Administration, Department of Homeland Security (DHS).

Duties include but are not limited to: Maintains and updates APR scoring tools: Ensures scoring tools contain current information, facilitates accurate data transfer to the Learning Management System (LMS) and implements updates reflecting the latest Standard Operating Procedures (SOPs).

Provides technical and customer support: Assists customers in troubleshooting APR scoring tool issues, responds to inquiries, and delivers guidance to ensure compliance with Annual Proficiency Review standards.

Updates APR documentation and coordinates with stakeholders: Reviews, revises, and updates APR documents and demonstration materials to align with current SOP verbiage and regulatory requirements. Collaborates with stakeholders to vet materials, ensuring accuracy, relevance, and compliance across all APR resources.

Supports continuous improvement of APR processes: Identifies opportunities to enhance the APR process, recommends solutions, and collaborates with stakeholders to implement improvements for greater efficiency and effectiveness.

Manages APR-related SharePoint sites: Maintains SharePoint resources for APR, ensuring information is organized, accessible, and current for internal and external stakeholders. NOTE: Duty Location can be negotiated depending on availability of space at airport locations.

In addition to the minimum qualifications described above, you must meet the following specialized experience to be considered qualified for the position: To qualify for the SV-G Pay Band (equivalent to GS-11), you must have one year of specialized experience at the SV-F or GS-9 in the Federal service or equivalent experience in the private sector.

Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position.

Specialized experience is defined as: Experience assisting with maintaining, and updating program tools, policies, handbooks, or documentation to ensure alignment with current policies, procedures, or regulatory requirements. Experience providing technical support or troubleshooting assistance to users of program-related systems or tools.

Experience coordinating with stakeholders to review and validate program materials, such as demonstration content or guidance documents. Experience collecting data to assist with preparing as reports, presentations, or training, to convey program information to a variety of audiences.

To qualify for the SV-H Pay Band (equivalent to GS-12), you must have one year of specialized experience at the SV-G or GS-11 in the Federal service or equivalent experience in the private sector.

Specialized experience is defined as experience that has equipped you with the knowledge, skills, and abilities to successfully perform the duties of the position.

Specialized experience is defined as: Experience developing, maintaining, and updating program tools, policies, handbooks, or documentation to ensure alignment with current policies, procedures, or regulatory requirements. Experience providing technical support or troubleshooting assistance to users of program-related systems or tools.

Experience coordinating with stakeholders to review and validate program materials, such as demonstration content or guidance documents. Experience preparing and delivering clear written or oral communications, such as reports, presentations, or training, to convey program information to a variety of audiences.

Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.