Ecommerce Key Account Manager

[Job Description]

B2B2C strategy

• Plan and execute effective eCommerce strategies

• Proceed and implement sales programs designed to improve sales volume achievement

• Proceed and implement the eBusiness model

• Deploy industry best practices by integrating and driving sales to responsible eCommerce platforms

Account Management

• Daily operation of order, shipping, billing to optimize customer operation experience.

• Collaborative forecasting

• Customer complaint

• Ensure correct reconciliation and rebate calculation and related financial figures

• Work as strategic partner to ensure the sales volume achievement cross responsible eCommerce platforms

• Maintain and develop close relationship with responsible eCommerce platforms

Reporting

• Create impactful reporting and work with key stakeholders to ensure the insights drive action and better decision making

• Regular monthly and milestone reporting, following the defined timing, content, and quality requirements.

• Follow the company standard reporting requirement to provide inputs on time with right quality.

Project Management

• Build high-effective relationship with responsible EC platforms and be familiar with the platform operation mode and be sensitive to business intelligence of industry/platform/competitors.

• Responsible of trading plans and promotional calendar for B2B2C - linked to campaign calendar and focusing on key events and trading periods.

• Be able to lead and execute eCommerce project/initiatives to secure the achievement of company target

• Be able to inspire cooperation and coach the junior team members to achieve the business goal

• Any ad hoc project assigned by management team

Team Management

• Set clear vision and goals for the team to ensure target achievement

• Engaging and motivating the team to achieve a high involvement in the day-to-day operations

• Team developing & regular performance review

Collaboration

• Balance the development with other channels

• Encourage the cooperation with multifunction

Others

• Other ad hoc tasks assigned by supervisor

• Other Project initiation and implementation

[Job Description]

B2B2C strategy

• Plan and execute effective eCommerce strategies

• Proceed and implement sales programs designed to improve sales volume achievement

• Proceed and implement the eBusiness model

• Deploy industry best practices by integrating and driving sales to responsible eCommerce platforms

Account Management

• Daily operation of order, shipping, billing to optimize customer operation experience.

• Collaborative forecasting

• Customer complaint

• Ensure correct reconciliation and rebate calculation and related financial figures

• Work as strategic partner to ensure the sales volume achievement cross responsible eCommerce platforms

• Maintain and develop close relationship with responsible eCommerce platforms

Reporting

• Create impactful reporting and work with key stakeholders to ensure the insights drive action and better decision making

• Regular monthly and milestone reporting, following the defined timing, content, and quality requirements.

• Follow the company standard reporting requirement to provide inputs on time with right quality.

Project Management

• Build high-effective relationship with responsible EC platforms and be familiar with the platform operation mode and be sensitive to business intelligence of industry/platform/competitors.

• Responsible of trading plans and promotional calendar for B2B2C - linked to campaign calendar and focusing on key events and trading periods.

• Be able to lead and execute eCommerce project/initiatives to secure the achievement of company target

• Be able to inspire cooperation and coach the junior team members to achieve the business goal

• Any ad hoc project assigned by management team

Team Management

• Set clear vision and goals for the team to ensure target achievement

• Engaging and motivating the team to achieve a high involvement in the day-to-day operations

• Team developing & regular performance review

Collaboration

• Balance the development with other channels

• Encourage the cooperation with multifunction

Others

• Other ad hoc tasks assigned by supervisor

• Other Project initiation and implementation

• College degree or equivalent preferably marketing or commercial or Engineering background

• Good in English and communication

• Experience in managing EC stores and conducting business

• 5 years working experience on channel & e-business with multi-national company is a plus, within Auto industry is a plus

• Vendor management experience with advanced supply chain management knowledge is a plus

• Process experience of retail operation

• Advanced experience in cooperation with external customers and vendors

• Team working experience

Ready to drive with Continental? Take the first step and fill in the online application.