Account Manager

Account Manager 📍 Remote (Canada) | Hybrid Available – Kitchener, ON 🧑‍💼 Reports to: Director, Customer Success Salary Range (base pay): $78,000 - $90,000 🏢 About Encircle Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment.

Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals across North America to process claims faster and with greater accuracy.

We’re a remote-first company with a collaboration hub in downtown Kitchener—and we’re growing. 📌 About the Role Our Account Managers are experienced sales professionals responsible for driving growth and expansion of the Encircle solution across a portfolio of customers.

They are passionate about sales and committed to adding values to our customer experience using the Encircle platform. You will partner closely with the Customer Success team and Revenue Leadership to achieve your targets. 🔧 Key Responsibilities

Oversee all assigned contract renewals to ensure timely and accurate execution

Own contract processes, including renewal management, quote creation, salesforce opportunity records, forecasting outcomes and tracking progress of signature

Identify opportunities to expand Encircle’s footprint as part of the renewal process

Identify opportunities to sell new products to our current customers

Leverage platform data to run campaigns to create new product pipeline or expansion revenue

Work with the CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed

Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, not interested in new products, etc.

Develop a thorough understanding of our products to deliver demonstrations of the Encircle platform to existing customers

Leverage platform data to run campaigns to create new product pipeline

Partner with Revenue and GTM leadership on uncovering value, trends and opportunities

And, of course, crush your quota

✅ What You Bring

Self starter with a knack for problem solving

2+ years experience in a customer-facing role such as an account executive or account manager

Previous B2B SaaS experience

YOY success exceeding quota targets

Can tackle objections with ease and close deals!

Ability to handle multiple priorities and managing customer expectations

Excellent planning, organizational, and time management skills

Good communication skills (verbal and written) with customers and internal stakeholders

Experience with software tools like Salesforce, Churn Zero, G-Suite, etc

🤝 Why Encircle? We VALUE our people

Balance: Flexible hours, self-managed vacation, and trust to manage your time

Remote-first: Work where you’re most productive—with access to our collaboration hub in Kitchener

Growth-oriented: We support your learning and career development

Well-being: We care about the full human—inside and outside of work

Encircle is an equal opportunity employer committed to building a diverse and inclusive team. We encourage all qualified candidates to apply and will work with applicants to accommodate accessibility needs throughout the hiring process. Originally posted on Himalayas