Marketing Account Manager

Account Manager Helium SEO is hiring an Account Manager as the customer success project lead. This opportunity is available fully remote. In this role, you will bring professionalism, enthusiasm, and exceptional communication skills to serve your assigned clients. You will be the right-hand individual responsible for providing excellent B2B customer service. No sales required! Role expectations include:

Manage customer relationships and projects for your assigned client accounts

Proactively manage client campaigns, organizing internal and external resources to achieve superior results for customers

Using your exceptional communication skills, you will give customers a great experience through the entire course of their campaign

Create professional and accurate monthly reports for clients

Conduct regular calls with your clients

Liaison between your clients and the team of SEO, SEM, & CRO engineers, knowing when clients need to connect with an engineer directly

Required Skills

Fluent in English, speaking and writing

Must have client-facing experience (yes, Zoom is ok!) and feel personally invested in client success

B2B client relationship management experience within a digital marketing agency

You are detail-oriented, highly organized, and able to prioritize and see projects through to completion

Experience handling multiple clients simultaneously

You have a high sensitivity to client happiness, and can easily tell when a client isn’t sharing what they feel

You are calm under pressure and can help clients feel great about their campaign

You are a highly skilled communicator and enjoy engaging with others

You are extremely self-aware and continually strive to improve

You thrive in a fast-paced and dynamic environment

Preferred Background

Extremely goal-oriented with a positive attitude and high energy

Experience in planning and executing SEO, social media, content, and local search marketing campaigns

Contagious enthusiasm for the web industry and technologies

Ability to perform well with or without detailed directions

Deliver high-quality work with attention to detail

3-5 years of digital marketing experience, with at least 1 year SEO specific experience

Experience with WordPress and basic HTML, Ahrefs, Moz, SEMRush, Hubspot, and other SEO analytics tools

Certifications in Google Analytics, AdWords, and other industry digital marketing and analytics tools are preferred

Expectations We believe culture is the most important thing we must get right at this early stage in our journey. If we get the right people working together in productive ways, we can do anything. In this role, you will spend most of your day communicating.

You will create and communicate successes for your clients, and when there are issues, you will deal with it tactfully and professionally. You will own your customer accounts completely, putting their results first and making sure that they are receiving world-class service.

About You You understand that no one is perfect, that we all have weak spots, and you want to master the skill of self-improvement regardless of your experience. You are driven to do amazing work and complete every task to the best of your ability. You constantly push yourself to get more done in less time by attacking your work with intensity.

You ask for help when you need it, own up to your mistakes, and put the needs of your colleagues above your own ego. Additional Information

This contract position will start at about 25-30 hours per week

You will work remotely from home, with no expectation to travel

This position is a contract, and you will be responsible for setting your own schedule and invoicing us for the hours worked through Deel. This position is not eligible for benefits.

Originally posted on Himalayas