Account Manager / Client Operations Specialist

About the Role

We are a boutique retail growth advisory business helping consumer product brands navigate retail expansion — matching them with brokerage networks, coordinating buyer introductions, and optimizing product strategies. As our client base grows, we're looking for a highly articulate, autonomous Account Manager / Client Operations Specialist to act as a key operational leader and right-hand to the Founder.

This is a high-touch, client-facing role. You will own client interactions, host live strategy reviews via video, track broker performance, and maintain account health across all client partnerships. The ideal candidate brings strong BPO or contact center experience supporting US-based brands and is confident running professional video calls with founders and senior decision-makers.

Work Structure & Requirements

Location: Remote / Virtual

Schedule: Part-time

Time Zone: EST business hours

Key Responsibilities

1. Client Meeting Facilitation

Host recurring video check-ins and strategy reviews with US business clients

Walk clients through their back-end dashboard metrics and review broker progress

Capture meeting minutes and enforce follow-up action items

2. Account Health & Retention

Maintain exceptional client satisfaction and proactively resolve operational friction

Keep clients aligned on retail roadmaps

Represent the business with executive polish and professionalism

3. Pipeline & Operations Management

Update client back-end dashboards with broker feedback, sample tracking statuses, retail submission updates, and buyer responses

Maintain accurate and up-to-date records across all active accounts

4. Intake & Discovery Support

Conduct initial discovery calls with prospective clients to qualify fit and gather context before escalating to senior leadership

5. Broker & Workflow Coordination

Connect directly with retail brokers to gather status updates on retailer submissions, buyer feedback, and sample shipments

6. Executive Support

Support the Founder with calendar scheduling, client follow-up communications, and account delivery workflows

Required Skills & Experience

Virtual Assistant Experience: Minimum 1 year of experience working as a Virtual Assistant is required — candidates must be comfortable with remote work tools, async communication, and working independently without in-person oversight

BPO / Customer Service Experience: 5+ years in BPO or contact center environments supporting US-based clients or brands — in roles such as Account Manager, Client Success Specialist, Customer Operations Lead, Tier-3 Customer Support, or Escalations Specialist

English Fluency: Excellent spoken and written English with strong presentation confidence; neutral or US-style accent required

Autonomy: Ability to absorb unstructured verbal directions, translate meeting notes into immediate execution, and work independently without micromanagement

Technical Aptitude: Comfortable navigating web applications, client dashboards, database interfaces (e.g., Supabase, Airtable, CRMs), and project management tools

Professional Presence: Confident running live 1-on-1 and team video calls with US brand founders; able to manage expectations empathetically and professionally

Bonus: Experience in CPG, e-commerce support, or retail consulting operations; familiarity with AI-assisted research tools, data visualization platforms, or reporting dashboards

Originally posted on Himalayas