Strategic Account Manager, B2B (Kuala Lumpur)

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Location: Kuala Lumpur

Market: Malaysia

Get to Know our Team

Supply is a team of creative entrepreneurs that develop solutions for Agoda’s accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts.

We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek.

Utilizing our strong brand and resources, we roll out new product to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business.

The Opportunity

As a Strategic Account Manager your key objective is to grow the coverage and quality of Agoda’s supply network by remotely managing a portfolio of hotel partners in Malaysia. You will be responsible for maximizing partner engagement, driving portfolio performance, and improving supply metrics through digital-first account management at scale.

In this role, you’ll get to

Identify, pitch and build new supplier relationships for Agoda focusing on the B2B and wholesale market

Introduce and explain the strategic benefits of the new B2B solution product

Grow bookings, revenues and gross profit of assigned hotel partners

Using data to develop business solutions and maximize Agoda’s accommodation availability, content competitiveness and business growth for the hotel partners

Evaluate existing partnerships and determine if any actions needed to optimize the performance. Identify, prioritize, negotiate, contract and onboard non-participatory hotels, ensuring favorable terms and conditions.

Formulate project ideas, determine where opportunity exists and implement new approaches.

Work in a data-driven environment

Research and troubleshoot rate and availability issues to help hotels maximize their booking performance; e.g., problems with connectivity, rate mapping, extranet management, etc.

Prepare pitch presentations and materials

Manage regular weekly/monthly supplier and internal reports

What you’ll need to succeed

Bachelor’s degree or equivalent in a relevant field.

Minimum 5 years’ experience in account management, business development, or supply/e-commerce role.

Strong interpersonal skills and ability to influence external/internal stakeholders.

Think out-of-the-box to develop and implement solutions for unique challenges when negotiating with hotel partners

Ability to drive insights out of data and articulate the findings

Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

A team player with a professional “get it done” attitude and work ethic.

Strong prioritization and planning skills; must be comfortable with making trade-offs.

Curiosity to learn and willingness to try new approaches. Comfortable in a two-way feedback culture.

Adapts well to and is energized by change

B2B and wholesale markets experience preferred

Experience in hotel or travel industry, especially OTA channels preferred, but not necessary

#Kuala Lumpur #Malaysia

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Discover more about working at Agoda

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications.

We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.