Key Account Manager

What we're looking for

With more than 2,000 customers, our KAM team manages our largest and most strategic accounts. We are looking for an experienced Key Account Manager to join the team. You will be responsible for managing a portfolio of enterprise clients, ensuring renewals, and driving upsell and cross-sell opportunities. You will report to the Key Account Manager Team Lead.

Responsibilities

Own and develop a portfolio of key clients, building long-term strategies for growth, adoption, satisfaction, and retention — in close partnership with a Customer Success Manager

Develop a deep understanding of Didomi 's product suite and generate new qualified opportunities through use cases and strategic recommendations

Manage the full commercial relationship: discovery, platform demonstration, proposal development, financial and legal negotiation, and closing

Grow revenue from existing Enterprise customers through upselling and cross-selling

Map accounts across your portfolio and develop new business opportunities within subsidiaries globally

Build and maintain strong relationships with key decision-makers, including identifying new executive-level champions

Work closely with other departments to ensure client satisfaction (product feedback, success stories, testimonials)

Monitor and analyse account performance, maintain accurate forecasting, and provide reliable revenue estimates

Your profile

3+ years of experience in a similar role, with at least 2 years in the SaaS industry

Proven ability to manage and grow key accounts

Strong client relationship management skills

Excellent written and verbal communication skills

Experience with CRM tools, ideally Salesforce

Commercial focus with the ability to work independently and manage a complex portfolio

Fluent in English and French

Tools

Salesforce, Notion

Recruitment process

HR screening with our Talent Acquisition Expert

First interview with our Key Account Management Team Lead

Second interview with Didomi 's CRO

Practical task or case study

Offer

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The information collected from your application is processed on the basis of pre-contractual measures for the purpose of managing applications. Data will be retained for two years from our last contact. You have rights of access, rectification, deletion, and opposition under applicable legislation. To exercise your rights, contact .

Originally posted on Himalayas