Account Executive (Employee Assistance Program)

WHAT YOU'LL BE DOING DAY TO DAY As an Account Executive (Employee Assistance Program), you will: Conduct complex program analyses and evaluations by assessing utilization data, identifying program issues, developing recommendations, preparing reports and briefings, and supporting leadership in the development of behavioral health and EAP policies, procedures, and organizational initiatives.

Manage an assigned portfolio of Federal customer agencies by providing strategic consultation on Employee Assistance Program (EAP) and WorkLife services, coordinating service agreements, monitoring program performance and expenditures, and advising leadership on service delivery and program improvements.

Serve as a senior behavioral health consultant by providing expert guidance to Federal agency leadership on complex EAP issues, including suicide prevention, workplace violence, critical incident stress response, mental health concerns, and other sensitive organizational matters.

Coordinate multidisciplinary response efforts during critical incidents by collaborating with internal service areas, vendor partners, and customer agencies to implement integrated behavioral health services, ensure continuity of operations, and maintain effective communication among stakeholders.

WHAT WE ARE LOOKING FOR Basic Qualifications: You must meet one of the following: Degree: behavioral or social science; or related disciplines appropriate to the position. OR Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

OR Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. AND Minimum Qualifications: You must have one year of specialized experience to perform successfully the duties of the position.

To be creditable, specialized experience must have been equivalent to at least the GS-12 grade level in the Federal service performing ALL of the following: Applying advanced analytical and evaluative work to support program management, policy development, and organizational decision-making within a behavioral health and employee assistance program (EAP) environment.

Leading the strategic management of customer or agency portfolios while serving as a senior advisor to leadership on behavioral health, EAP/WorkLife programs, and service delivery models.

Providing consultation on complex or sensitive behavioral health and EAP-related issues, including high-visibility cases, critical incidents, and organizational challenges.

Leading cross-functional coordination efforts during critical incidents or large-scale events, ensuring timely, effective, and integrated program responses across multiple stakeholders and service providers. Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time.

As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume.

Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description.

Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment.

The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record.

In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.

Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience.

If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. OPM Qualification General Policies Website